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Fair Play Policy

Our Commitment to Fair Betting

A B BET is committed to providing a fair, transparent, and trustworthy betting environment for all our customers. As a UK Gambling Commission licensed operator, we adhere to the highest standards of integrity and fair dealing in all our operations.

This policy outlines our approach to ensuring fairness across every aspect of our business, from how we set our odds to how we resolve disputes.

How Odds Are Determined

Our odds are set by experienced traders who take into account a range of factors including:

  • Form and performance data of runners
  • Track conditions, going, and distance
  • Jockey and trainer statistics (horse racing)
  • Trap draw and track bias (greyhound racing)
  • Market movements and industry prices
  • Betting volumes and liability management

Odds may fluctuate based on market conditions and are subject to change at any time prior to the acceptance of a bet. Once a bet has been accepted and confirmed, the odds at the time of placement are honoured (unless Starting Price is selected).

Bet Acceptance Policy

We aim to accept all bets placed by our customers in good faith. However, we reserve the right to:

  • Decline or limit any bet at our sole discretion
  • Restrict the maximum stake on any selection or market
  • Close or suspend a market at any time
  • Void bets where a clear error has occurred in the odds offered

Where a bet is refused or limited, we will endeavour to inform you of the reason where possible and appropriate.

Maximum Payouts

Maximum payouts apply to all bets placed with A B BET. These limits are in place to manage our financial exposure and ensure sustainability. Maximum payout limits are available upon request and may vary by race type and market.

In the event that a bet would exceed our maximum payout, the payout will be capped at the applicable maximum. This applies to the total payout including the returned stake on winning bets.

Dispute Resolution

Internal Review

If you have a complaint or dispute regarding any bet or aspect of our service, please contact us at support@ab-bet.co.uk. Our complaints team will:

  1. Acknowledge your complaint within 24 hours
  2. Investigate the matter thoroughly and impartially
  3. Keep you informed of progress throughout the process
  4. Provide a final response within 8 weeks

Independent Adjudication (IBAS)

If you are not satisfied with our final response, or if we have not resolved your complaint within 8 weeks, you have the right to refer the matter to the Independent Betting Adjudication Service (IBAS) for free, impartial adjudication.

  • Website: www.ibas-uk.com
  • Address: PO Box 795, Claremont House, 70 Alma Road, Windsor, SL4 9GQ

IBAS is approved by the UK Gambling Commission as an Alternative Dispute Resolution (ADR) provider. Their decisions are binding on A B BET.

Anti-Fraud Measures

We take a zero-tolerance approach to fraud and employ comprehensive measures to protect both our customers and our business:

  • Robust identity verification (KYC) procedures for all customers
  • Automated monitoring systems to detect unusual betting patterns
  • Regular security audits and penetration testing of our platform
  • Staff training on fraud detection and prevention
  • Cooperation with law enforcement and regulatory authorities

If you suspect any fraudulent activity on your account or on our platform, please contact us immediately at support@ab-bet.co.uk.

Money Laundering Prevention

A B BET is committed to preventing money laundering and terrorist financing. In accordance with the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017, we:

  • Conduct thorough Customer Due Diligence (CDD) on all accounts
  • Apply Enhanced Due Diligence (EDD) where required by risk assessment
  • Monitor transactions for suspicious activity
  • Report suspicious activity to the National Crime Agency (NCA) as required
  • Maintain comprehensive records of all transactions and verification procedures
  • Ensure all staff receive regular AML training

Market Integrity

We are committed to maintaining the integrity of the betting markets and the sport of racing. We work closely with:

  • The UK Gambling Commission
  • The British Horseracing Authority (BHA)
  • The Greyhound Board of Great Britain (GBGB)
  • The Betting Integrity Unit

We actively monitor our markets for unusual activity and will report any suspicious betting patterns to the relevant authorities. We may suspend or void bets where there are reasonable grounds to suspect that the integrity of an event has been compromised.

Customer Communication

We believe in open and transparent communication with our customers. We commit to:

  • Providing clear and accurate information about our products and services
  • Displaying terms, conditions, and betting rules prominently and accessibly
  • Communicating any changes to our terms or policies in a timely manner
  • Responding to customer enquiries promptly and professionally
  • Ensuring all marketing and advertising is fair, honest, and socially responsible
  • Never targeting marketing at vulnerable persons or those who have self-excluded